Express Delivery
- Priority service for time-sensitive permitted shipments.
- Estimated transit time: 2–3 calendar days.
Track
Services
International movement, made manageable.
International courier services built around business shipments, route requirements, and dependable operational coordination from pickup to delivery.
01Move
International
Courier
International movement of business documents, parcels, and permitted commercial consignments.
Shipments originate in Pakistan and are delivered to international destinations.
Includes operational coordination from booking through proof of delivery.
All shipments remain subject to screening, documentation, and route availability.
Service tiers
Economy Delivery
- Cost-effective service for less urgent international shipments.
- Estimated transit time: 5–10 business days.
Urgent / Special Handling
- For urgent shipments requiring individual operational assessment.
- Acceptance, route, requirements, price, and estimated transit time are provided after review.
All transit times are estimates and may be affected by customs, documentation, route, airline, or destination conditions.
Same-Day Dispatch
Eligible shipments may be dispatched on the same day.
Availability depends on booking time, pickup, shipment screening, documentation, and operational cut-off times.
Same-day dispatch does not mean same-day delivery.Nationwide Pickup
Standard pickup is available in Sialkot and Karachi.
Pickup from elsewhere in Pakistan may be arranged as a chargeable value-added service.
This is an origin-pickup capability and is not domestic delivery.
02Prepare & clear
Customs Documentation
& Clearance Support
Shipment documentation and customs support coordinated as one connected operational service.
- Export-document preparation and review
- Commercial documentation support
- Coordination with customs and destination agents
- Destination-clearance support
- Resolution of documentation issues
- Compliance with relevant origin, transit, destination, airline, and cargo requirements
Duties and taxes are arranged as sender-paid under the agreed shipment terms.
Duties and taxes are payable by the recipient according to destination requirements.
Both options are available across Ontrac routes.
03Store & identify
Warehousing
& Barcoding
Warehousing support for approved corporate customers. Barcoding supports shipment identification and operational handling. Scope is agreed according to the customer’s requirements.
04Collect
COD & Payment
Collection
Cash-on-delivery and payment-collection support is available according to each customer’s approved commercial arrangement. Businesses with specific collection requirements should discuss their required model with the sales team.
05Return
Returns
Management
Returns remain a dedicated, accountable part of the international shipment lifecycle.
- International return coordination
- Return-shipment tracking
- Communication with affected customers
- Investigation of the cause of a return
- Case-dependent resolution and compensation review
Any resolution or compensation review remains case-dependent and is not guaranteed.
06Track & manage
Tracking &
Digital Services
One connected digital service experience supporting shipment visibility, account management, and complaints.
- Portal and mobile-application access
- Booking and booking history
- Rate inquiries
- Shipment milestones
- Account and payment information
- Complaint registration and monitoring
Commercial clarity
Pricing
information
- Free quotations
- Flat-rate pricing with no hidden costs, based on the approved quotation
- Rates depend on destination, service tier, chargeable weight, pickup requirements, and duty option.
- Whichever is higher—actual weight or volumetric weight—is billed.
Shipment restrictions
Prohibited
shipments
These shipment categories are not accepted for carriage.
- Pharmaceuticals
- Food
- Automotive products
- Electronics
- IT equipment
- Narcotics
- Illegal goods
- Fragile items
- Hazardous items
- Temperature-sensitive items