Privacy Policy

Your trust is our priority. Learn how Ontrac Express collects, protects, and respects your
personal information.

Introduction

Welcome to Ontrac Express Courier Services ("Ontrac Express," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and logistics services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our courier and logistics services:

Personal Information

Name, email address, phone number, shipping addresses, and government ID for customs clearance.

Shipment Data

Package contents (general description), weight, dimensions, delivery preferences, and tracking history.

Usage Data

IP address, browser type, pages visited, time and date of visits, and device identifiers.

Payment Information

Billing details, transaction history (payment processing via secure third-party gateways).

    We do not collect sensitive personal data (e.g., biometric, health data) unless explicitly required for specific shipping categories (e.g., pharmaceutical shipments).

    How We Use Your Information

    Ontrac Express uses collected data for legitimate business purposes including:

    •  Processing and delivering your shipments
    •  Providing real-time tracking notifications
    •  Managing customs documentation and international shipping compliance
    •  Communicating service updates, delivery confirmations, and support inquiries
    •  Improving our website, mobile app, and logistics algorithms
    •  Fraud prevention, security monitoring, and legal compliance

    Data Sharing & Disclosure

    We do not sell, rent, or trade your personal information. However, we may share data with:

    • Service Providers: Courier partners, customs brokers, payment processors, and IT service providers who assist our operations.
    • Legal Authorities: When required by law, court order, or government regulation (e.g., customs declarations, anti-fraud investigations).
    • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with notice.
    • With Your Consent: Any other purpose disclosed at the time of collection.
     All third-party partners are contractually bound to maintain confidentiality and use data only for specified services.

    Data Security

    We implement industry-standard security measures to protect your data:

    • 256-bit SSL encryption for all data transmission
    • Restricted access to personal data on a need-to-know basis
    • Regular security audits and penetration testing
    • Secure data centers with 24/7 monitoring

    While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected breach.

    Your Privacy Rights

    Depending on your jurisdiction, you may have the following rights regarding your personal data:

    • Access: Request a copy of data we hold about you.
    • Correction: Update inaccurate or incomplete information.
    • Deletion: Request erasure of your data (subject to legal retention requirements).
    • Restriction: Limit how we process your data.
    • Portability: Receive your data in a structured, machine-readable format.
    • Opt-out: Unsubscribe from marketing communications at any time.

    To exercise these rights, contact our Data Protection Officer at privacy@ontrac-express.com. We will respond within 30 days.

    Cookies & Tracking Technologies

    Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. Types of cookies we use:

    • Essential Cookies: Required for basic site functionality (e.g., tracking login sessions).
    • Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).
    • Preference Cookies: Remember your language and region settings.

    You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

    Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately, and we will take steps to delete such information.

    Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when changes were made. We encourage you to review this page regularly. Significant changes will be notified via email or website banner.

    10. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

    Data Protection Officer

    Email: privacy@ontrac-express.com

    Phone: +92-321-8614777